Privacy Policy

Privacy Policy

Content:

1) Controller
2) Personal Data
3) Legal Basis for Data Processing
4) Provision of Personal Data
5) Cookies and Server Log Files
6) Disclosure
7) Storage of Data
8) Your Data Protection Rights
9) Contact Details for Data Protection Inquiries
10) Changes to the Privacy Policy

1. Controller

The Controller for the General Data Protection Regulation („GDPR“) is:

Dr. Ernst Brandl, Imkerei Brandl
Kampfeld 23
3543 Krumau am Kamp
Austria
Phone: +43 676 412 82 13
E-mail: office@mielo.eu
Website: www.mielo.eu

2. Personal Data

2.1. Personal data is any information relating to an identified or identifiable natural person (the „data subject“). Examples include name, postal address, shipping address, e-mail address, telephone number and credit card number.

2.2 Within the framework of our website, we collect personal data when you use our website (cookies), when registering for our newsletter and when placing orders via the web shop or opening a customer account.

2.3. For technical reasons, each time you access our website, your browser transmits certain data to our web server. This data is transmitted/collected exclusively for statistical and technical purposes, for example to ensure the smooth running of our service operations. The following data is collected:

• Anonymized IP address
• Dates and times of access
• Browser type and version
• Request (filename of the requested file)
• Operating system Used

2.4. When you open a customer account, the following data will be collected from you:

• Form of address (optional)
• First name
• Last name
• Company (optional)
• Country
• Address (street, postcode, city)
• Telephone number (optional)
• Email
• Password

2.5. If you make an online purchase via our web shop, we collect the following additional data from you:

• Ordered items and quantity
• Sales price of the ordered item
• Total price of the order
• Billing address
• Delivery address
• If applicable: voucher code used
• Payment method
• Shipping method

2.6. When you subscribe to our newsletter, we collect and process your data in order to send you updates and information. The following data is collected during newsletter registration:

• First name
• Surname
• Email Address
• Consent to receive newsletter

2.7. In order to carry out a statistical evaluation of our newsletter, we use the newsletter-mailing platform „MailChimp“. The following data is collected:

• If and when the newsletter was opened
• Which person opened the newsletter
• The links in the newsletter that have been clicked on.

2.8. For the protection of our property as well as of our householder’s rights, a video surveillance of our property including sound recording takes place on the property in 3543 Krumau am Kamp, Kampfeld 23. This is indicated on site by means of a notice.

3. Legal Basis for Data Processing

We collect, process and use your personal data only if there is a legal basis within the meaning of the GDPR.

3.1. Consent – Art. 6 para 1 (a) GDPR

The processing of the data that you transmit to us when registering for our newsletter takes place on the basis of your consent. The scope and purpose of the processing shall depend on the underlying declaration of consent. You can revoke your consent at any time with effect for the future by clicking on the unsubscribe link which you can find in each newsletter. In addition, you can send us the revocation of your consent to the e-mail mentioned in point 9. A revocation of your consent is always effective for the future. Any data processing carried out until the revocation on the basis of this consent remains unaffected.

3.2. Contractual Obligations – Art. 6 para 1 (b) GDPR

The processing of your data, which you have provided to us in the course of opening a customer account or making an online purchase, is carried out for the purpose of fulfilling the contract.

3.3. Legal Obligations – Art. 6 para 1 (c) GDPR

If we are subject to a legal obligation which requires the processing of personal data, Art. 6 para. 1 lit c GDPR serves as the legal basis.

3.4. Legitimate Interest – Art. 6 para 1 (f) GDPR

If the processing of personal data is necessary to safeguard our legitimate interest or that of a third party, Art. 6 para. 1 (f). f GDPR serves as the legal basis. Our legitimate interest lies in particular in:

• ensuring the operation and management of the website;
• being able to carry out direct marketing measures;
• ensuring network and data security;
• providing preventive protection for persons and property and in taking legal action in the event of unlawful conduct.

4. Provision of Personal Data

If you wish to make an online purchase in our web shop and/or open a customer account, you only need to provide us with the personal data required to conclude the purchase contract or open a customer account. If you do not provide us with this information, we will generally refuse to conclude or execute a purchase agreement or open a customer account. Under no circumstances, however, shall you be obliged to provide us with data that is not relevant for the performance of the contract or the opening of the customer account.

5. Cookies and Server Log Files

5.1. We use cookies on our website. A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. It is downloaded from your Internet browser the first time you visit a website. The next time this website is accessed using the same terminal device, the cookie and the information stored on it are either sent back to the website that generated it (first party cookie) or to another website to which it belongs (third party cookie). This allows the website to recognize that you have already been viewed with this browser and, in some cases, to vary the content displayed. Some cookies are extremely useful because they can improve the user experience when you return to a website that you have visited several times. For example, if you use the same device and browser as before, cookies will remember your preferences, tell you how to use a site, and customize the offerings displayed to match your personal interests and needs.

5.2. Strictly necessary cookies provide functions without which you would not be able to use this website as intended. These cookies are used exclusively by us and are therefore so-called First Party Cookies. They are only stored on your computer during the current browser session. Such cookies ensure, for example, the functionality of a change from http to https in the event of a page change and thus the compliance with increased security requirements for data transmission. In addition, such a cookie also stores your decision regarding the use of cookies on our website. If you do not wish this, you can set your browser to inform you when cookies are set and to allow or deny this in individual cases. If you decide to deactivate cookies, the functionality of our website can no longer be guaranteed.

5.3. First Party Cookies requiring consent on this Website: Cookies, which according to purely legal definition are not absolutely necessary in order to be able to use the website, nevertheless fulfil important tasks. Without these cookies, functions that allow comfortable surfing on our website, such as saving a language selection made by you, are no longer available and would therefore have to be queried again on each page.

5.4. Third Party Cookies requiring consent: We also integrate third party content into this Website. These third parties may theoretically set cookies while you are visiting our website and thus receive information, for example, that you have visited the website. Please visit the websites of the third party providers to obtain further information on their use of cookies. If you have decided not to grant or revoke your consent to the use of cookies requiring your consent, you will only be provided with those functions of our website whose use we can guarantee without these cookies. In this case, you will not be able to use website areas that potentially offer the technical possibility of integrating third-party content and thus setting third-party cookies. You will be informed of this by a corresponding note. Should you nevertheless wish to use the website content in such a case, this is possible subject to your declaration of consent to the use of cookies requiring your consent. If you do not wish to accept cookies, you can also set this in your browser.

5.5. Our website uses Google Analytics. This is a web analysis service provided by Google Ireland Limited. Google Analytics uses cookies. Your IP address is recorded by these cookies. If it is possible, your IP addresses will be shortened before storage or analysis and thus made anonymous. This takes place within the European Union or within the European Economic Area. In exceptional cases, however, your IP address will be transmitted to a Google server in the USA and anonymized there. We use the data collected by Google Analytics cookies to track the user behavior of our website visitors. You can refuse to store Google Analytics cookies by selecting the appropriate settings in your browser software. Please note, however, that this may result in a malfunction of our website.

Please enable javascript to use this function.

5.6. If at any time thereafter you delete all of your cookies, it will be necessary to perform the opt-out process again, as if you were visiting this Website from other computers. If your security settings are too high and the cookie is blocked, we cannot process your opt-out request. You will be notified of this in this case and should repeat the opt-out process with lower security settings.

5.7. In order to optimize our website in terms of system performance, user-friendliness and the provision of useful information about our services, the website provider automatically collects and stores information in server log files which your browser automatically transmits to us. This includes your anonymized IP address, browser type and browser version, operating system, date and time of server request. This data will not be merged with personal data sources. We reserve the right to subsequently check this data if we become aware of concrete indications of illegal use.

6. Disclosure

6.1. Due to the complexity of certain data processing, it has become essential for us to provide certain services with the involvement of third parties. For this purpose, we use external service providers, e.g. for web hosting, our web shop and our IT systems to which your data is disclosed. These service providers are processors within the meaning of the GDPR, which we have contractually obligated to treat your data confidentially and to process your data only within the scope of their service provision.

6.2. In order to process your order, it is necessary to disclose the data collected during online purchases to certain third parties (payment service providers, logistics companies, etc.).

6.3. We use „MailChimp“, which is a newsletter mailing platform operated by the Rocket Science Group LLC, to send our newsletters. The data of our newsletter recipients are stored on the servers of MailChimp in the USA. MailChimp uses this data to send and evaluate the newsletter. MailChimp is certified under the US-EU data protection agreement „Privacy Shield“ and is therefore committed to comply with the relevant data protection regulations. You can view the privacy policy of MailChimp here: https://mailchimp.com/legal/privacy/.

6.4. If the protection of our property or our householder’s rights is violated, we disclose the image and/or sound data collected by video surveillance to third parties for research purposes and, if necessary, to initiate legal action.

6.5. The possible recipient of your personal data may be outside the European Union or may be processing your personal data there. The level of data protection in other countries may not be the same as in Austria. However, we only transfer your personal data to countries for which the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that all recipients have an adequate level of data protection, for which we conclude standard contractual clauses (2010/87/EC and/or 2004/915/EC).

7. Storage of Data

The data will be processed as long as this is necessary to fulfil our contractual or legal obligations and to avert any liability claims. Data collected on the basis of your consent will be processed by us until you revoke your consent. The data collected by video surveillance will be deleted after 72 hours or, in case of need, after the termination of an identity search and/or the conclusion of a procedure. We will ensure that your personal information is treated in accordance with this Privacy Policy for the entire period.

8. Your Data Protection Rights

8.1. As a data subject, you have the right at any time to obtain information about your stored personal data, its origin and the recipient as well as the purpose of the data processing. You also have the right to have your data rectified and transmitted and, if necessary, to object to, restrict or delete the processing of your data.

8.2. You may submit your request for information, deletion, rectification, opposition and/or data transmission to the contact details listed in point 9 of this statement.

8.3. If you are of the opinion that the processing of your personal data by us violates the applicable data protection law or that your data protection claims have been violated in any other way, you may complain to the competent supervisory authority. In Austria, this is the responsibility of the data protection authority.

9. Contact Details for Data Protection Inquiries

Should you have any questions regarding the processing of your data or wish to exercise your data protection rights, please contact us at:

E-mail: office@mielo.eu

10. Changes to the Privacy Policy

We reserve the right to adapt this data protection declaration if necessary, for example due to technical developments or legal changes, or to update it in connection with the offer of new services or products. The updated privacy policy will be published on our website. Please check the relevant page regularly.